1. Scope and who we are
This Privacy Policy describes how K3C DIGITAL LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, purchase or use Automatic Pilot Method (“APM” or the “Software”), request support, or otherwise communicate with us.
This policy applies to information processed by us. Third-party services have their own privacy practices and policies.
2. Personal information we may collect
Information you provide
- Name, email address, billing address, country, and contact details
- Order number, purchase date, transaction status, amount, payment method type, selected license plan, subscription status, renewal date, and cancellation status
- Account, license, activation, and product-support information
- Messages, attachments, screenshots, and other information you send when requesting support
- Refund, dispute, fraud-prevention, and customer-service records
Information collected automatically
- IP address, browser type, device type, operating system, language, and approximate location derived from IP
- Pages viewed, referring pages, links selected, dates, times, and website interaction data
- Cookie identifiers, security logs, error records, and similar technical information
- License key, activation status, software version, and device or installation identifiers used to deliver, secure, and support the Software
3. Funds, brokerage accounts, and trading credentials
We do not use APM to open, control, access, hold, receive, transfer, invest, withdraw, or manage customer funds. Customers retain control of their own computers or VPS environments, trading platforms, brokerage accounts, capital, contract quantities, and risk settings.
Do not send us brokerage passwords, private account credentials, full payment-card numbers, Social Security numbers, or other information that is not necessary for support. If you voluntarily include sensitive information in a support request, we may delete or redact it when appropriate.
4. Payment processing
Payments are processed by third-party payment providers, such as Stripe. Payment providers collect and process payment-card, bank, identity, fraud-prevention, and transaction information under their own terms and privacy policies.
We generally receive limited transaction information such as the purchaser’s name, email address, billing location, payment status, payment method type, order amount, and transaction identifier. We do not intend to receive or store complete payment-card numbers or card security codes.
5. How we use personal information
We may use personal information to:
- Process orders, confirm payments, administer recurring billing and cancellations, deliver the Software, and activate, renew, suspend, or deactivate licenses
- Authenticate licenses and prevent unauthorized sharing, fraud, abuse, and security threats
- Provide installation guidance, technical support, refunds, and customer service
- Operate, maintain, troubleshoot, secure, and improve our website and Software
- Communicate about purchases, product changes, security, policy updates, and support matters
- Maintain financial, tax, accounting, compliance, and transaction records
- Enforce our Terms of Service and protect customers, our business, and third parties
- Comply with law, court orders, lawful requests, and payment-network requirements
6. Cookies and similar technologies
Our website and service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, measure traffic, identify errors, prevent fraud, and understand how visitors use the website.
You may control cookies through your browser settings. Blocking certain cookies may affect website or checkout functionality. Where required by law, we will request consent or honor applicable browser-based privacy signals.
7. When we may disclose information
We may disclose personal information to:
- Payment processors, fraud-prevention providers, banks, and card networks
- Website hosting, cloud storage, email, customer support, licensing, analytics, security, and technology providers
- Accountants, lawyers, insurers, auditors, and other professional advisers
- Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, and security
- A successor or potential successor in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards
Service providers may use information only as permitted by their agreements, their own lawful obligations, and applicable privacy law.
8. Sale and sharing of personal information
We do not sell personal information for monetary consideration. Some privacy laws define “sale” or “sharing” broadly and may include certain disclosures through analytics or advertising technologies. Where those laws apply, you may contact us to exercise an applicable opt-out right.
We do not knowingly sell or share personal information belonging to individuals under 18 years of age.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing licenses and support, maintaining transaction and tax records, preventing fraud, resolving disputes, enforcing agreements, and complying with law.
Retention periods vary according to the type of information, the relationship with the customer, legal requirements, security needs, and the applicable limitation period. When information is no longer needed, we may delete, anonymize, or securely isolate it.
10. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. Access is limited to people and service providers who need the information for legitimate business purposes.
No website, transmission, or storage system is completely secure. We therefore cannot guarantee absolute security. You are responsible for protecting your email account, device, license credentials, NinjaTrader environment, and passwords.
11. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information; withdraw consent; object to certain processing; or opt out of certain sales, sharing, targeted advertising, or profiling.
To submit a privacy request, email contact@omatheusborba-mpa.com with the subject “Privacy Request.” Describe your request and the email address connected to your purchase or interaction. We may need to verify your identity before responding. Authorized agents may be required to provide proof of authority.
We will not discriminate against you for exercising a privacy right. You may also appeal a decision or contact the appropriate privacy or data-protection authority where the law provides that right.
12. Marketing communications
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, we may send non-promotional communications concerning purchases, licenses, support, security, policies, or legal notices.
13. International data transfers
We and our service providers may process information in the United States and other countries. Those locations may have privacy laws different from those in your country. Where required, we use legally recognized safeguards for international transfers.
14. Children’s privacy
Our website and Software are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.
15. Third-party websites and services
Our website may link to third-party websites, platforms, brokers, or service providers. We do not control their privacy or security practices. Review their policies before providing personal information or using their services.
16. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or service providers. The revised version will be posted with an updated “Last Updated” date. Where required by law, we will provide additional notice or request consent.
17. Contact us
For questions, concerns, or privacy requests, contact:
K3C DIGITAL LLC
contact@omatheusborba-mpa.com