Customer policy

Refund Policy

We want every customer to understand the product, the refund window, and the risks involved before using Automatic Pilot Method.

7-DAY REFUND WINDOWDIGITAL SOFTWARE LICENSELAST UPDATED: OCTOBER 5, 2026
Request periodWithin 7 calendar days of purchase
Refund methodOriginal payment method
Billing modelMonthly subscription or one-time purchase

1. Scope of this policy

This Refund Policy applies to purchases of the Automatic Pilot Method (APM) software license made directly from K3C DIGITAL LLC through our official website or checkout.

APM is delivered electronically as licensed software for NinjaTrader 8. It is not a brokerage account, managed investment, copy-trading service, signal subscription, or custody service.

2. Seven-day refund window

You may request a refund within seven (7) calendar days beginning on the date of a one-time purchase or the first payment of a new monthly subscription. An eligible request received within this period will be refunded for the amount paid directly for the APM software license.

The seven-day guarantee applies to the original purchase or initial subscription payment, not to later monthly renewal charges. Renewal charges are non-refundable except where required by applicable law or where we confirm a billing error. Requests submitted after the applicable seven-day period are not eligible for a voluntary refund. Once a refund is issued, the associated software license may be deactivated.

3. How to request a refund

Email within the seven-day period. Include:

  • Your full name
  • The email address used for the purchase
  • Your order, receipt, or payment reference number
  • The original purchase date

Refund requests are reviewed within five (5) business days. If approved, the refund will be submitted to the original payment method. Your bank or card issuer may require an additional five to ten business days to display the credit.

4. What the refund covers

A refund under this policy covers only the purchase price paid directly for the APM software license. We cannot reimburse costs or losses charged or incurred by third parties, including:

  • Trading losses, commissions, slippage, margin, or brokerage charges
  • Prop-firm evaluation, activation, reset, or account fees
  • NinjaTrader, broker, market-data, VPS, computer, or internet costs
  • Currency-conversion charges, bank fees, or other third-party expenses

5. Trading and technology risk disclosure

Futures trading is leveraged and involves a substantial risk of loss. It is not suitable for every person, and you may lose more than the amount initially deposited with your broker. Only risk capital should be used.

APM follows predefined software rules, but it cannot predict markets or guarantee profits. Past, hypothetical, simulated, or backtested results do not guarantee future performance. Actual outcomes may differ because of market conditions, liquidity, slippage, commissions, order fills, contract selection, user settings, internet connectivity, computer or VPS failures, broker restrictions, platform behavior, software compatibility, and other factors.

K3C DIGITAL LLC does not access, receive, hold, transfer, invest, or manage customer funds. Customers maintain control of their own trading platform, brokerage account, contract quantity, capital, and risk settings. A product refund does not reimburse or reverse any trading loss or third-party charge.

6. Subscription billing and cancellation

The monthly APM plan renews automatically each month using the payment method selected at checkout until canceled. Customers may cancel through the available Stripe customer portal or by contacting us at the support email below before the next renewal.

Unless applicable law requires otherwise, cancellation takes effect at the end of the current paid billing period. Access remains available through that date and no additional monthly charge will be made after cancellation takes effect. Canceling a subscription does not retroactively refund the current or previous billing periods. The one-time lifetime license does not renew and has no recurring charge to cancel.

7. Payment disputes and unauthorized charges

If you do not recognize a charge or believe a payment was unauthorized, contact us promptly at . We will review the available payment and delivery records and work with the payment provider as appropriate.

8. Contact

Questions about this policy or a refund request can be sent to:

K3C DIGITAL LLC

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